Customers can change their shipping address after an order has been placed. However, it is our policy that this change is subject to a modification fee
Shipping Cut-Off Time:
- While most orders placed before 2:30pm PST meet the cut-off for 1 business day delivery, our official cut-off time for 1 business day delivery on web orders is 1:30pm PST. If you have concerns, please contact customer service.
- While these orders before 1:30pm will be handed off to our shipping partners (USPS, UPS and more), we cannot guarantee their 1 business day delivery due to possible unforeseen circumstances (explained in sections below).
Free Shipping Policies:
- The Estimated Time of Arrival does not guarantee the order will arrive on the specified date. If guaranteed shipping is needed, please contact Customer Service for a request.
- Service to some remote areas may also require additional delivery days.
- If there is a failed attempt delivery on or before the Estimated Time of Arrival date, then the customer should expect delays and a new re-delivery date.
- Freight – Depending on the size and fragility of the contents, the order may be shipped either small parcel or freight.
Customer Paid Guarantee:
- The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, scheduled special events, severe winter storm, or inaccurate delivery scans.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
- Guaranteed service is not available in all areas.